Terms of service

Delivery terms

After an order has been placed, I reserve 2-3 working days for order processing. For large orders (over 10 items), please contact me first at jenny(a)rajanto.fi. Each order is sent as priority mail without tracking codes. Shipping duration in Finland is within 24 hours but please note that mail is neither picked up or delivered on Saturdays or Sundays.

Shipping duration approximates:

Europe – 3-6 working days
US & Canada – 4-8 working days
Asia – 5-10 working days
Australia – 5-7 working days

The above are approximates provided by the Finnish postal service and I am not responsible for delays outside of these.

Returns policy

If there is any problem with your order or you are unhappy with any part of it, please contact me at jenny(a)rajanto.fi and I will reply within 24 hours. Please check the items as soon as they arrive. Gift wrapped products are easy to open and close without any damage to the packaging. Contact me within 14 days of receiving your order or I cannot refund your order.

In accordance to EU customer protection law, you have the right to change or return your complete order or a part of it within 14 days of receiving your order. The return policy only applies to unused and salesworthy items. Please send the products back in the original packaging and a similar bubble wrap letter.

Finland – Complete order and cost of return shipping will be refunded
Rest of the world – Complete order will be refunded but you are responsible for return shipping

Returns address:

Rajanto Design
Mechelininkatu 3B A 3
00100 Helsinki
Finland

Online store

Rajanto Design tmi (VAT id FI27615267) sells products to private persons globally. All products are including VAT. I retain the right to change in-store prices.

Ordering

The products are ordered through the online store by placing items in the shopping cart and paying the contents through online banking, credit cards or Paypal. All customer information is being handled confidentially. Contact information is only used to resolve issues with the order or shipping. By placing an order in the store, you have read and complied with the terms of service.

Payment

The payment options are Finnish online banking (carried out by Checkout Finland Oy, VAT id FI21966066), international credit cards or PayPal. No registration or additional fees are required to use online banking or credit card payment options. Payment is also possible through PayPal but requires registration to a PayPal account. Your payment is registered immediately and you will receive an email as confirmation.

All transactions are SSL-protected so no third party can see your personal information.

Online banking provider:

Checkout Finland Oy
VAT id: FI21966066
Varastokatu 3 A
33100 TAMPERE
Phone: 0800 552 010 (0,00€/min), Mon-Fri klo 9.00 – 17.00
e-mail: asiakaspalvelu(a)checkout.fi

www.checkout.fi

Contact information

Please contact me for any special requests, custom work or if there is a problem with your order. I will do my best to answer within 24 hours.

Jenny Rajanto
jenny(a)rajanto.fi
+35840 700 3361

Postal address:
Rajanto Design
Mechelininkatu 3B A 3
00100 Helsinki
Finland

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